Frequently asked questions
How does Papum set up my store?
You tell us about your business, and we set up your store with your logo, branding, products, and delivery area.
How do my customers order?
They open your store from their phone, choose products, add them to the cart, and check out. No account to create, no app to download.
How do I receive orders?
New orders appear on your dashboard and you get notified. Orders can also be forwarded straight to your business's WhatsApp.
Do I need to understand technology?
No. Papum was built to be simple — no code, no hosting, and no app to build.
Do I get my own store?
Yes. Every business gets its own page, branding, and address — never hidden inside a marketplace.
Do my customers need to download an app?
No. Papum runs directly in the phone's browser.
Can I use a QR code in my store?
Yes. You can use QR codes to take customers straight to your menu or order page.
Can I take orders straight from the table?
Yes. You can create a QR code for each table. Customers scan it, open the menu, and order from their own phone.
Can I charge different delivery fees?
Yes. You can set delivery fees by distance, and the amount is calculated automatically at checkout.
Does Papum have a loyalty programme?
Yes. Your customers can collect digital stamps in the Papum Wallet. You set the reward — for example, "buy 9, get the 10th free."
Can I use photos and videos for my products?
Yes. You can showcase products with photos and videos, making your menu more appealing.
Can I list ingredients and allergens?
Yes. You can add this information to products to help customers make more informed choices.
Which countries does Papum support?
The platform works with different languages, currencies, and regional formats.
How do I get started?
Apply with your business on Papum. We review every application, and once approved, you'll get an invite to get started.
Papum — your digital storefront, simple and hassle-free.